FAQ

FAQ

1: When will I receive my order?

All orders are printed on demand and shipped from our European

fulfillment center. Estimated delivery: 5–12 business days (EU),

7–16 days internationally. You'll receive a tracking number by

email when your order ships.

FAQ

2: How do sizes run?

Our tees run true to US sizing. For a relaxed fit, order one size up.

Hoodies run slightly small — order one size larger than usual. See

size chart below.

FAQ 

3: Can I return or exchange?

Yes!

30-day return policy. Contact support@lukathecat.com. Items must be

unworn and in original condition.

FAQ

4: Where are products made?

Designed in Copenhagen. Printed on demand in Europe. Zero waste — every item

is made specifically for you.

FAQ

5: Is payment secure?

Yes.

Shopify encrypted checkout. We accept Visa, Mastercard, Apple Pay,

Google Pay, PayPal, MobilePay. We never store card details.